Terms and Conditions
Website terms & conditions of use, supply & sale
This page (as well as any links, documents, or references on it) advises you of the terms & conditions of use for our website www.ca.olight.com. Please ensure that you read these terms & conditions carefully before you use this site or make any purchases. You should be aware that by using our site and/or ordering any products through our site, you are agreeing to be bound by these terms and conditions. If you do not agree to be bound by these terms of use, please refrain from using or purchasing from our website.
1. Definitions
1.1 We are Olightstore CA Inc and the leading distributor of flashlights, headlights, and weapon lights in the CA. Our office address is 1133 MELVILLE STREET,SUITE 3500,THE STACK,VANCOUVER BC V6E 4E5.
1.2 The website is www.ca.olight.com. Our electronic mail address is cs.ca@olight.com.
1.3 You are the website user. You become the customer when placing an order. We will also refer to you as 'your' or 'the customer. Us/We/Our/Ours refers to us here at Olightstore CA Inc. When you purchase from us, we become your retailer.
2. Your status & account responsibilities
2.1 You are responsible for maintaining the confidentiality of your account, should you choose to activate one with Olightstore CA Inc.
2.2 You agree to be responsible for all activity that takes place under your account, which is why you must be vigilant when it comes to protecting your password and unauthorized access to your computer.
2.3 You must contact us immediately if you feel that you have any reason to believe that the security of your account may have been compromised, or if you feel that your account has been used in an unauthorized manner.
2.4 If you choose to register an account with Olightstore CA Inc, you must ensure all details are complete and correct and inform us immediately of any mistakes or changes to be made.
2.5 By placing an order on our site, or by opening an account, you warrant that you are legally capable of entering into binding contracts, and you are at least 19 years old.
2.6 You may not transfer, assign, charge, sub-contract or otherwise dispose of a contract without our prior written consent.
3. Shipping & Deliveries
3.1 We use a separate shipping company for our goods. This means that upon shipping, the risk of loss passes to this shipping company. If you receive order confirmation, but you do not receive your goods in a timely fashion, please contact the shipping company for further details. If the shipping company is unable to help, please contact us and we shall try to help.
3.2 We cannot be held liable for delayed orders should the shipping company not arrive to collect our shipments on your order day. If this unlikely event occurs, then the order will leave us the following working day.
3.3 We cannot be held liable for any inconvenience that is caused by delays which are from the shipping company. This could include (but is not limited to) the courier re-directing a parcel to an incorrect address, or being unable to find a customer address.
3.4 Unless otherwise stated, shipping dates are not guaranteed and should not be relied upon.
3.5 Our couriers will only ship and deliver to the addressee. The delivery address MUST be in the CA. We do not ship outside the CA.
4. Prices, Payment & Availability
4.1 Prices, orders & bills are displayed in CAD.
4.2 These prices are subject to change without prior notice. You will not be affected by a price change if you have already received an order confirmation email.
4.3 All item prices are exclusive of delivery charges.
4.4 If a product is out of stock, the website will display a notice and reserves the right to remove or update the product information at any time. On the rare occasion that a product becomes unavailable after an order is placed, we will contact you to arrange a refund or suitable alternative.
4.5 Despite our best efforts, occasionally an item on the website may be mispriced. A product will always be sold at the price stated on the website, except in cases of massive & obvious error.
4.6 Payment must be made at the time of ordering. There are a variety of payment methods. Failure to provide correct billing information will lead to a canceled or delayed order. On the rare occasion that payment is not accepted online, please contact the cs.ca@olight.com.
4.7 Our website sells to individuals who can pay with debit, credit cards, Apple Pay, Google Pay or other method of payment we accepted. We do not accept cash, cheque, or postal order.
4.8 Although payment is handled by a third party (PayPal), your privacy is of utmost importance. No payment card details are ever kept by Olightstore CA Inc, no matter whether they are taken online or over the phone. For more details, read our privacy policy statement.
4.9 After payment has been received, you will be sent an email from us acknowledging your order. Please note that this does not mean that the order has been accepted or that we are guaranteeing supply. Your order constitutes an offer to us to buy an item. All orders are subject to acceptance by us. If we do not accept your order, we will refund your payment via the original payment method.
5. Guarantee & Returns Policy
5.1 The following information about claiming on the guarantee refers ONLY to products that have been purchased directly from this website. If you purchased products from another retailer, you MUST contact this retailer directly.
5.2 If you wish to make a claim on the guarantee, a receipt, email order confirmation, or any other proof of purchase will be required. If proof of purchase cannot be provided, it cannot be accepted as a guarantee claim, and an estimate of repair will be made instead.
5.3 You are able to cancel or exchange any order placed on our website which has not yet been dispatched from our warehouse. There will be no charge.
5.4 To cancel or change an order which has not been dispatched from our warehouse, please contact cs.ca@olight.com with your order number. We will respond within 24 hours.
5.5 If you wish to cancel or change an order, and the order has already been dispatched from our warehouse, please follow the relevant returns procedure.
5.6 Unwanted Goods can be exchanged, please follow the returns procedure and then re-order your preferred product online.
5.7 To exchange an unwanted good, please follow the returns procedure or contact cs.ca@olight.com.
5.8 We are not under the obligation to accept unwanted goods simply because they can be found cheaper elsewhere.
6. Returns Procedure for new / unused product
6.1 All products must be returned to us unused and in a fully resaleable condition. You have a legal obligation to take reasonable care of the Products while they are in your possession.
6.2 You may cancel the order contract with us at any time within seven working days, and receive a full refund. If you choose to return the items to us, this must be done immediately after the time that you inform us that you wish to cancel the contract.
6.3 We recommend that items are returned via an insured parcel service and that you retain the proof of postage as we cannot credit items that we do not receive.
6.4 If you need to return an item to us because we have sent an incorrect item, please contact cs.ca@olight.com. We will make suitable arrangements to collect and exchange the product for the correct one, with no costs to be paid by you.
7. Return Procedure for faulty goods
7.1 As stated in (5.1), this procedure only applies if you have purchased a product from this website and the item is within its warranty.
7.2 If you wish to return an item that is outside its warranty, please contact cs.ca@olight.com for estimates and details on chargeable repairs.
7.3 We recommend that items are returned via an insured parcel service and that you retain the proof of postage as we cannot credit items that we do not receive.
7.4 It is vital that the items returned are clean & dry to the highest standard possible. Soiled items cannot be inspected thoroughly, nor assessed, and they also present a hygiene risk. Items that are deemed to be too soiled to assess will be returned to you for cleaning.
7.5 Please allow 3 working days for refunds to be processed in normal circumstances.
8. Feedback & Complaints
8.1 We welcome any comments about our service, whether they are positive or negative. We encourage customers to make a review of their purchase through our website. This ensures that future customers can make an informed choice with their purchases.
8.2 If you have reason to complain about our service, please contact cs.ca@olight.com.
8.3 We aim to respond to complaints within three (3) working days. (most emails are responded to within 1-2 business day).
8.4 If you publish information or add comments on this website, you will give us the right to edit, copy, disseminate, create derivative works, and publish in any form or media selected by this website. In addition, you are fully responsible for all of your actions on this website. We reserve the right to remove contents at any time, including but not limited to contents that violate the standards below. We will not be responsible for any objectionable contents you may encounter when using this website.
8.5 Violations that may cause you to lose access to this website include but are not limited to the following:
(1) publish illegal, obscene or defamatory contents;
(2) harass, intimidate, obstruct or interfere with other users in any improper way;
(3) disseminate or assist in the publication of defamatory, harmful, intimidating, harassing, insulting, racist or infringing, vulgar, pornographic, obscene, defamatory, or offensive contents;
(4) use vulgar or insulting language;
(5) fake the name of others;
(6) impostors are not allowed to impersonate other users or anyone else;
(7) try to get another user’s password;
(8) publish any advertising or promotional contents;
(9) upload virus or other harmful contents;
(10) obstruct or attempt to obstruct the operation of this website.
9. Alteration of Service or Amendments to the Conditions
9.1 We reserve the right to revise and amend our website, policies, and these Terms & Conditions at any time without prior notice. These changes may be to reflect changes in market conditions, changes in technology, changes n payment methods, changes in relevant laws, and changes in our system's capabilities. Your usage of the website and your orders will be subject to the policies and Terms and Conditions in force at that time unless these conditions are required to change by law or government authority.
10. Events beyond our reasonable control
10.1 We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control.
10.2 Examples of events that are beyond our reasonable control could include but are not limited to industrial action, civil commotion or natural disasters, or restrictions caused by acts of parliament.
11. Use of Images & linking policy
11.1 You are not authorized to use images on this site for any purpose except for one-off personal use.
11.2 If you wish to reproduce the images on this website, please contact cs.ca@olight.com to discuss a one-off use.
11.3 You may not modify any image that you have been authorized to download or print.
11.4 Our status on any downloaded or printed image must always be acknowledged.
11.5 You may link to this website without permission, but you must link to the homepage and not deep within the site. However, if you do decide to link to us, you agree that you will indemnify us in full if any action is taken against us by any third party, or even by you, by virtue of the link you have created.
12. Electronic communications
12.1 If you contact us via e-mail, it is deemed that you are communicating with us electronically. In this instance, you are consenting for us to contact you electronically. These communications will be for order discussions only. On occasions, we will send marketing or offers via electronic mail. If you do not wish to receive this mail, please un-tick the relevant box when processing your order.
12.2 We will never pass on details of your e-mail address to a third party. For more details, please see our privacy policy statement.
13. Resale
13.1 You may purchase products from the website only for personal use and not for resale purposes. If you are interested in becoming an Olight dealer, please contact b2b@olightstore.ca.
14. Intellectual Property Statement
14.1 All materials or contents contained in this website are protected by laws, regulations, normative legal documents and relevant international treaties. All copyrights are owned by us, except for reference to the contents from other parties annotated. Without the prior written permission, no one may in any way copy, distribute, reproduce, play, connect, or transmit by super link, load by “mirror-image method” on other servers, store in information retrieval systems, or use any of the content on this website for any commercial purposes, except for downloading or printing for non-commercial purposes and personal use (provided that it cannot be modified and the copyright or other proprietary description in the material is retained). Without the restriction of the above content, the content of this website is not allowed to be used except for the cases specified herein. Violation of term will infringe on our intellectual property rights, and we may resort to law to safeguard these rights.
If the communication or material is sent to this website by email or other forms, unless otherwise specified, all such communication contents will be regarded as non-confidential and non-copyright in nature. we can use any content, opinions, professional knowledge, or technology contained in the communication sent to this website for any purpose without any compensation. Meanwhile, the sender agrees and understands that we are not obliged to adopt any suc
14.2 All trademarks, logos, and badges used and displayed on this website belong to us, including all images, software, text, graphics, buttons, keywords, labels, and overall look, except those trademarks, logos, and trade names that are owned by other parties. Any content contained in our website shall not be regarded as granting the license or right to use any of the above trademarks or logos by implication, without objection or in any other form without the written permission. Without prior written permission, no one is allowed to use our name, trademarks, logos, and badges in any way.
15. Disclaimer & Waiver
15.1 Please note that colors may appear different depending on the settings of your monitor and operating system. Color reproduction of products is as close as the graphic design process allows.
15.2 The materials and information contained in this website include but are not limited to text, images, data, opinions, suggestions, webpages, or links. Though we strive to provide accurate materials and information on the website, We do not guarantee the accuracy, completeness, sufficiency and reliability of these materials and contents, and we expressly state it is not responsible for the errors or omissions of these materials and contents, and does not make any express or implied warranty for these materials and contents, including but not limited to the security of ownership, non-infringement of third party rights, quality and no computer virus. Designs may be changed and improved without prior notice. Illustrations are not binding.
15.3 If you breach our terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
15.4 We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel orders, it will be without charge to you.
15.5 We are not liable for content on third-party websites that we link to this site. The non-Olight products or services on this website are only for the purpose of providing relevant information and do not constitute recognition or recommendation of these products or services. We do not make any statement, warranty, or recognition with respect to any products, services, or information provided on the website. All products and services sold shall be subject to the sales contract and terms of the companies that provide the products and services.
15.6 Warning: All Olight rail mounted lights are for personal use. Any illegal use is prohibited.